How far in advance can I reserve a bouncer or slide? How much lead time do you need?

As the saying goes, “the early bird gets the worm.” The earlier you make your reservation the better your chances are at getting the your first party rental choice. We appreciate as much advance notice as you can offer, but we will do our best to work with you even if it’s a last-minute request.

Do you require a deposit? When is the payment due?

Yes, a 20% deposit is required to complete your reservation. We will take down your information at the time of reservation however your reservation is not completed until after we receive your deposit. We kindly ask that if you decide to cancel your reservation, please let us know as soon as possible prior to your event/party or event so that we may rent the unit out to another event/party. Balance is due upon delivery in CASH. All Deposits are non refundable up to $75 and all deposits may be used within a year of the original event date.  Please provide a rain date if you already have one.

Do you deliver & setup?

Yes! We deliver and set-up ALL of our party rentals. We setup at least 1 hr prior (for last minute reservations) and up to 3 days before your event (for reservations made in advance). Setup takes around 30 minutes to an hour depending on your rental. At this time, we inspect the inflatable for cleanliness and safety. We will pick up the rentals from your event/party the following morning. This service is included in the rental cost. Setups that require same day drop off and/or pick ups will incur a $75 fee for either option. We cannot setup at apartments or any other rental communities for insurance and safety reasons.

Delivery to the cities/towns outside a 20 mile radius from Huntington NY will be charged a $75 delivery fee. There is a $75 rental minimum for delivery. Delivery to all areas not always available. Please contact us if you aren’t sure we will deliver to your city/town.

Is there an extra charge if I have my party at a park?

There is a $150 charge for all park rentals and any other locations other then a home. Before calling us to reserve your birthday party rental we ask that you first call the park of your choice to reserve your pavilion. Please make sure power will be available and get the email address of the park for us to forward our insurance information to them. We will require an hour window before and after the event for drop off and pick up. Renter must be present at all times while the rental is at the park.

Can I pick the unit up?

Sorry, for the safety of the participants and to insure a quality functional unit our staff is required to deliver and set up each unit.

What should we do to get ready for our rental?

The first thing I like to tell people is, “measure.” Make sure you know where you want your rental, and make sure there is enough room. Also, make sure your outside plug is working or an inside plug we can run a cord thru a window or under a door. We need the correct amount of electric outlets on separate breakers within 100 feet minimum. The second thing is, mow your lawn 1 or more days before, not the same day or the morning. It will help keep the rentals equipment clean. Also, please make sure that your yard area is clean, free of debris…especially “doggie debris”, sticks, and rocks. Please turn off your sprinkler system and mark water lines/sprinkler heads before we arrive and for the duration of your party. We reserve the right to cancel if the setup area does not meet these requirements. Because we may have other rentals scheduled for the same day, please be sure that these areas are addressed before we arrive.

What type of surface can the bouncer be setup on?

We can set up on most surfaces as long as it is level. Grass is best however will setup on concrete (concrete requires weight rentals) or asphalt with advance notice. Make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the perimeter of the bounce site. Please do not run sprinklers or mow lawn the same day in the setup area.

Can inflatables be setup indoors?

Indoor setup is just as quick and easy as outdoor setup. The units are inflated by cold air and there is no exhaust. The only consideration is that the height of the unit be less than the height of the ceiling. A gymnasium, auditorium, or any other large building would typically offer more than enough room.

What are my responsibilities during the party?

You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. 

The inflatable item will not be set up unless the contract/liability waiver is signed. How long can I keep the inflatable?

Serving your needs is Mac Bounce first priority. Included in your rental price we guarantee your rental will be setup and ready for use for the day. We do our best to give you as much time as possible. If you would like to reserve an inflatable for an extended length of time, we will be more than happy to accommodate you on a pro-rated basis provided we can work it around our other reservations. For each additional guaranteed hour after the day, there will be 10% fee. Every reservation is given our personal attention and we will be as flexible as possible when working with you and your schedule.

How to secure rentals overnight?

Rentals will need to be in a secure location to avoid damage or theft. Weekend rentals are available from Friday night until Sunday afternoon or weekday Monday thru Friday. 2nd day rentals are discounted 35% and will be picked up after 5pm on day two. Please call our office to discuss any delivery schedule issues.

How many kids can be in the Inflatable Bouncer at one time?

As a rough average, there can be six to seven kids jumping together but it really depends on the size of the children. What keeps the Inflatable Bouncer the safest is to separate big kids from little kids.

Are your units safe?

Yes! Your child’s safety is our number one concern. We chose our units because of their safety features. They are constructed of industry standard vinyl, fire retardant, and include an inflated safety ramp/step. Each unit is equipped with blowback valves on our blowers, and has emergency exits. We tie down the units using the appropriate stakes (18 inch) and/or Sandbags. Remember, ADULT SUPERVISION IS A MUST! This will insure that a few simple rules are followed and everyone has a FUN & SAFE time! There should be no problems as long as you adhere to the safety and operating instructions.

What Is your Cancellation and Rain Policy?

To cancel or reschedule, sufficient notice must be given – at least 48 hours prior to start of your event. Cancellation of event with less than 48 hour notice will result in a $50 cancellation fee. Cancellation after set-up has begun forfeits any refunds, discounts or rain checks. Any rescheduled event is subject to availability of activities at the time of notification of postponement. If the weather forecast is questionable (i.e. it’s cloudy and rain is a possibility) for the time of your event, we can still setup if you choose however no refunds, discounts or rain checks will be given if the weather turns. For safety reasons, we reserve the right to cancel any rental due to rain, high winds (15 mph or higher), or other weather related issues.

Is there a cleaning charge?

No! As long as it is general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $50 to $200 will be required (Examples: Silly String, Food, Gum, Rust Stains from water pump, marker or paint)

Is there an extra charge for holiday weekends?

There is no extra charge for holiday weekends events, however some specials may not apply.